Customer Support Agent

flaregames is the publisher of choice for veteran game developers. We work together with top-tier studios all around the world to create unique and exceptional mobile games. For our operations team in Karlsruhe, we’re looking for an experienced Customer Support Agent to work on our games.

 Key Responsibilities

  • Respond to high profile customer inquiries and provide first contact resolution of customer issues via multiple contact channels including social channels
  • Deliver timely and accurate responses to customer questions and requests
  • Be an expert in our games, capable of answering any question asked or anticipating unasked questions
  • In short: lend a helping hand to players that reach out to us in an uncomplicated, yet professional manner
  • Collect, filter, and share relevant information to/from other team members and departments and find solutions for problems together with the project teams
  • Promote a positive impression of flaregames through a memorable customer experience and excellent service

 Qualifications

  • Experience in Customer Support or equivalent, mobile games sector is a plus
  • Fluent in English (both written and verbally), any additional language – especially French, German, and Chinese – on a fluent level is a plus
  • Ability to interact and deal with all kinds of customers in a polite and professional manner
  • Self-organized with the skill to determine, prioritize, and resolve issues and problems
  • Be passionate and have knowledge about games; preferably mobile and free-to-play games
  • Strong communication and collaboration skills; must work well in a team
  • Plus: skilled in office applications; Zendesk, JIRA, Amplitude

 We offer

  • A full-time, permanent position
  • A challenging, result-achieving, international environment with flat hierarchies
  • An asshole-free workplace, populated by true team players
  • Many ways to grow your personality, skills, and area of competence
  • A voice in our team: you will feel that your contribution to the quality of our games is decisive
  • Coffee, juice, Club Mate, other hipster drinks to quench your thirst, and daily fresh fruit to keep you bright-eyed and bushy-tailed

© flaregames, 2017