Privacy Policy

TL;DR: We’re not in the business of selling data or doing other evil things

flaregames GmbH, Kaiserstrasse 146-148, D-76133 Karlsruhe, (hereafter known as “flaregames”) takes the protection of your personal information very seriously. The following privacy policy will provide you with information about the personal information that is collected and how it is processed and used.

1. Subject matter of this privacy policy
This privacy policy applies to all services which are offered on flaregames internet sites, in particular the flaregames portal and the individual online game sites. Unless stated otherwise, this privacy policy exclusively regulates how flaregames treats your personal information. In case you make use of services provided by third parties, the privacy policy conditions of these third parties apply exclusively. flaregames does not revise privacy policy conditions of third parties.

2. Responsible contact
Responsible contact pursuant to the Federal Data Protection Act is flaregames GmbH, Kaiserstrasse 146-148, 76133 Karlsruhe.
In case you have any questions concerning privacy policy matters, please contact privacy@flaregames.com. At this address, you can inquire about privacy issues, review, change or delete your personal information stored by flaregames. Alternatively, you can also contact us using the above postal address. Please – if possible – include the game that you have played, the platform, the server (if applicable) and your player name.

3. Collection of information
Generally, you can access our Internet offering without disclosing any personal information to us. It is always your choice whether or not to provide us with your personal information. We collect your information to be able to fulfill the user requirement. In addition to monitoring compliance with the terms and rules this includes in particular the proper handling of your payment arrangements. If you would like to register on our Internet sites, participate in sweepstakes or subscribe to our newsletter it is necessary to provide personal information. This information includes, for example, your name, address, e-mail address and other personal information which flaregames may query in individual cases. In many cases it is possible to use flaregames’ services by using pseudonyms. Users are encouraged to make use of this feature. In addition, individual information such as IP address, browser type and access time will automatically be transferred to us by your computer and stored on our server. Except for the purpose of prosecuting unauthorized use of our website, we evaluate such information only for statistical and performance-related purposes. Where possible, the information is anonymized. In order to make the visit to our Internet sites as user-friendly as possible, we use, like many other companies, so-called cookies. After your visit to our website, these cookies are usually automatically deleted from your hard drive. Your Internet browser can be set to reject cookies generally. This can lead, for technical reasons, to restricted functioning of our Internet offerings. We gather, process and use personal information – unless already permitted by statutes – only with your consent. If this consent is made in an electronic manner in the context of our online offerings, we shall fulfill the legal requirements to inform you about it.

4. Use of your personal information 
We use your personal data in order to constantly improve our range of services and to satisfy the user`s needs. flaregames uses your personal information for the establishment, processing and settlement of your user relationship with flaregames and the processing of payments. Furthermore, we use your information in order to communicate with you. This includes that we, as the case may be, inform you about novelties of our services via e-mail. We use your personal information in order to inform you about products, services or certain events which could be of interest to you on a regular basis. You may also be sent e-mails in line with customer surveys.

You may receive e-mails from us from the following addresses:
support@flaregames.com, refund@flaregames.com, accountlost@flaregames.com, info@flaregames.com, privacy@flaregames.com, noreply@wordonhd.com
You will be informed as part of this communication that you may cancel the subscription at any time. Finally, we use your information in order to protect our web pages and to trace any unauthorized access.

5. Transmission of personal information
As a matter of course, your data will not be sold to third parties. flaregames exclusively transmits your personal data to the following extent:
We work together with payment providers (e.g. credit card companies, banks, PayPal, mobile services, debt collection agencies, etc.) providers that create and compile statistical data, IT service providers (e.g. data centers, hosts, backup services, database services).
These service providers only have access to your data to the extent which is necessary for the completion of their tasks. These service providers are obliged to treat you data according to this privacy policy and the relevant data protection statutes.
In the case that flaregames, companies controlled by Flaregames, particular affiliated companies or shares of the company are sold, your customer information will generally be passed on with the transmitted part of the company. Of course, in this case your data is also subject to this privacy policy and the relevant data protection statutes.

6. Deletion of data
If your data is no longer necessary for the above-mentioned purposes including the settlement, for tax purposes or other legal reasons it will be deleted.

7. Security of your personal information

We process the information collected from you according to the German data protection law. All employees are obliged and have been advised to maintain data confidentiality and privacy obligations, and that received. When submitting payments the transfer of your information is protected by SSL encryption technology. Our SSL transfer is THAWTE certified.

© flaregames, 2014